technology
Why Proactive AI Customer Service Isn’t the Silver Bullet It’s Made Out to Be: A Reality Check for New Businesses
Why Proactive AI Customer Service Isn’t the Silver Bullet It’s Made Out to Be: A Reality Check for New Businesses Proactive AI customer service is not the universal cure-all that many marketing decks promise; for most fledgling companies it introduces new complexities, hidden expenses, and unforeseen risks that